Missed Appointment Policy

In line with other professional providers, the full fee for any service will be charged for the cancellation of an appointment with less than 24 hours notice, except under exceptional circumstances.

This is a full condition of booking an appointment, which is a contract for the provision of therapeutic services.

Where appointments are changed or cancelled at short notice the appointment slot is wasted as your therapist’s preparation and facilities will have been reserved for you and cannot be re-booked.